Question 1

How long will my project take?

Accepted Answer

The duration of your project will depend on its size, complexity, and specific requirements. Once we've carried out an initial consultation and site visit, we'll provide you with a detailed timeline outlining each stage of the work. We always aim to deliver projects on schedule, keeping you informed throughout to ensure there are no surprises. Whether it’s a small renovation or a larger build, we’ll give you realistic timeframes from the outset.

Question 2

How much will my project cost?

Accepted Answer

The cost of your project will depend on several factors, including the scale of the work, materials chosen, site conditions, and any bespoke features you may require. After an initial consultation and site assessment, we’ll provide a detailed, no-obligation quote that breaks down all costs clearly. We’re committed to transparent pricing with no hidden fees, and we’ll work with you to stay within your budget wherever possible.

Question 3

Do I need planning permission?

Accepted Answer

Whether you need planning permission depends on the type and scope of your project. Some smaller works may fall under Permitted Development Rights, meaning you won’t need formal permission. However, larger projects such as extensions, new builds, or work on listed buildings usually do require planning approval. During our initial consultation, we’ll advise you on what's needed and can assist with submitting planning applications if required, helping you navigate the process smoothly and in line with local West Sussex regulations.

Question 4

Do I need building control approval?

Accepted Answer

In most cases, yes building control approval is required to ensure that your project meets UK Building Regulations for safety, energy efficiency, and structural integrity. This applies to many types of work, including extensions, conversions, and structural alterations. We’ll advise you on which aspects of your project need approval and can coordinate directly with local building control officers on your behalf. Our goal is to make sure everything is compliant and certified, giving you peace of mind and avoiding issues down the line.

Question 5

Do I need an architect?

Accepted Answer

Not always it depends on the complexity and design requirements of your project. For smaller works like internal renovations or simple extensions, our experienced team can handle the design and planning in-house. However, for larger or more intricate projects, involving an architect can be beneficial to help develop detailed plans and maximise the potential of your space. If needed, we’re happy to work with your chosen architect or recommend trusted local professionals we’ve collaborated with in West Sussex.

Question 6

Do I need a structural engineer?

Accepted Answer

You may need a structural engineer if your project involves altering or affecting the structural integrity of a building such as removing load-bearing walls, adding extensions, loft conversions, or underpinning. A structural engineer will provide the necessary calculations and drawings to ensure the work is safe and complies with Building Regulations. If your project requires it, we can advise you early on and either coordinate with your chosen engineer or recommend reliable, qualified professionals we regularly work with.

Question 7

How quickly can my project be started?

Accepted Answer

Start times can vary depending on the type of project, current workload, and whether planning permission or building control approval is needed. For smaller jobs that don’t require approvals, we may be able to begin within a few weeks. Larger projects may take longer to schedule, especially if approvals or detailed planning are involved. After your initial consultation, we’ll give you a realistic start date and keep you updated on availability our goal is to get your project moving as efficiently as possible without compromising on quality.

Question 8

What are my responsibilities as a client?

Accepted Answer

As a client, your main responsibilities include:

Providing clear information about your goals, budget, and any specific requirements from the outset.

Ensuring necessary approvals are in place such as planning permission or party wall agreements though we can guide and assist with this process.

Making timely decisions on materials, finishes, and design elements to help keep the project on schedule.

Providing access to the site as agreed and ensuring it’s safe and ready for work to begin.

We’ll guide you through every step, explain your obligations clearly, and support you in fulfilling them so your project runs smoothly from start to finish.

Question 9

Do you provide a warranty or guarantee on your workmanship?

Accepted Answer

Yes, we stand by the quality of our work. All our workmanship is covered by a guarantee for your peace of mind. The length and specifics of the warranty can vary depending on the type of project, but typically we offer a 12-month guarantee as standard.

For certain elements such as structural work or installations carried out under manufacturer warranties you may benefit from longer coverage. We’ll provide all warranty details in writing upon project completion, and we’re always happy to return to resolve any genuine issues that arise within the guarantee period.

Question 10

How do you handle unexpected issues or variations during the build?

Accepted Answer

Unexpected issues can occasionally arise during construction such as hidden structural problems or changes in site conditions. When this happens, we’ll communicate with you immediately to explain the situation, outline your options, and provide a revised quote or timeline if needed.

Any variations to the original plan, whether due to unforeseen circumstances or changes you request, will always be discussed and agreed upon in writing before we proceed. Our goal is to keep the process transparent and collaborative, so you stay informed and in control at every stage of the build.

Question 11

How will you keep me informed of progress and any delays?

Accepted Answer

Clear communication is a priority for us throughout your project. You’ll have a dedicated point of contact who will provide regular updates either in person, by phone, or via email, depending on your preference. We’ll keep you informed about key milestones, upcoming work, and any potential delays as soon as they arise.

If there are any issues that might impact the schedule, we’ll explain the cause, outline the solutions, and provide an updated timeline. Our aim is to keep everything as transparent and stress-free as possible, so you always know where things stand.

Question 12

What health & safety measures do you have in place on site?

Accepted Answer

Health and safety is a top priority on all our sites. We follow strict procedures in line with UK Health & Safety regulations to protect our team, clients, and the public. Our measures include:

Conducting site-specific risk assessments and method statements before work begins

Ensuring all workers are trained and qualified for the tasks they perform

Using appropriate personal protective equipment (PPE) at all times

Keeping the site clean, organised, and clearly marked with signage where necessary

Regular safety checks and toolbox talks to maintain high standards

Complying with CDM (Construction Design and Management) Regulations when required

We take every precaution to ensure your project is completed safely and responsibly.

Question 13

How do you manage waste disposal and site cleanliness?

Accepted Answer

We take waste management and site cleanliness seriously. Throughout your project, we ensure that waste is disposed of responsibly and in accordance with local regulations and environmental standards. Our approach includes:

Using licensed waste carriers for removal and disposal

Separating and recycling materials where possible to reduce landfill

Keeping the site tidy and organised at the end of each working day

Providing skips or waste containers as needed, positioned safely on-site

Performing a thorough clean-up on completion, so your space is ready to use

A clean, safe, and professional site is part of the high standard of service we aim to deliver on every project.

Question 14

Do you work with subcontractors, and how are they vetted?

Accepted Answer

Yes, we do work with subcontractors for certain specialist tasks such as electrical, plumbing, or plastering when it’s the most efficient and effective option for the project. However, we only use trusted professionals who meet our high standards.

All subcontractors we work with are:

Fully qualified and insured for their trade

Experienced and familiar with our expectations for quality and conduct

Vetted through past collaborations or careful selection based on recommendations and proven work

Monitored and managed directly by us to ensure their work integrates smoothly with the overall build

We take full responsibility for the quality of their work, so you can feel confident every part of your project is in safe hands.

Question 15

How do you ensure quality control throughout the project?

Accepted Answer

We maintain strict quality control by following a clear, hands on process at every stage of the build. This includes:

Detailed planning and clear specifications from the start to ensure everyone is aligned

Experienced site supervision with regular checks by our project manager or foreman

Use of trusted tradespeople and materials that meet industry standards

Ongoing inspections at key milestones to catch and address any issues early

Client walk-throughs and feedback during and after completion to ensure satisfaction

Final snagging and handover to make sure every detail is finished to a high standard

Our reputation is built on quality, so we take pride in delivering work that’s done right the first time.